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At JLP Performance Consulting, Jim Poage views the appropriate aspects of technology, processes, managers, workers, customers, suppliers, organizational structure and culture, and external influences as parts of a holistic system working together to achieve end-value efficiently. Reflecting the content of his book, FLAIR, this approach accounts for the emotional and behavioral aspects that motivate customers and workers. Jim also consults with companies on how to provide flair in their products and services and on how to integrate technology and users to conduct their work effectively.


Jim founded JLP Performance Consulting in 2003. His clients include BAE Systems, Engility, Kopin, L-3 Communications, Saab Sensis, Georgia Institute of Technology, San Jose State University, National Aeronautics and Space Administration, Federal Aviation Administration, the National Academy of Sciences, the World Bank, Bassi-Kelly Group at Merrill Lynch, LMI, U.S. Navy, and the Brazil Department of Airspace Control.


Services provided: 

  • Obtain better decisions and planning by developing decision-making information (design decision-driven performance measures, benefit-cost analysis, formulate Project Portfolio Management frameworks, develop alternative concepts, and assess programmatic risks)

  • Enhance performance that involves human and technology interactions

  • Obtain consensus of stakeholders in decisions and formulating actions through facilitation and coaching

  • Add “flair” to products and services to engage customers emotionally and increase sales. Add flair to daily work to increase memorability and adoption.


JLP Performance Consulting’s approach identifies and integrates of all critical success factors for initiatives. This includes understanding end-benefit impacts at the enterprise level and at employee level where work is performed. Once purpose and benefits are defined, Jim works collaboratively with clients to design practical, benefit-creating initiatives and processes by addressing decision-making styles of managers, individual and group work practices, organizational culture, customer needs, supportability over time, and strategic fit with products and practices of the organization. In particular, the behavior and emotions of users, workers, and managers is addressed, along with adding flair to increase memorability and likelihood of adoption and implementation of results.


For more information on Jim’s consulting practice, see website


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